Diseño Del Servicio Basada En Itil®

Resumen del libro

The Management Guides are a concise summary of the ‘Foundations of IT Service Management based on ITIL V3’. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

Ficha del Libro

• Número de páginas: 200
• Autor: Arjen De Jong Axel Kolthof Jan Van Bon
• Tamaño: 1.92 - 2.37 MB
• Descargas: 1821

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