Diseño Del Servicio Basada En Itil®

Resumen del libro

The Management Guides are a concise summary of the ‘Foundations of IT Service Management based on ITIL V3’. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

Ficha del Libro

• Número de páginas: 200
• Autor: Arjen De Jong Axel Kolthof Jan Van Bon
• Tamaño: 1.99 - 2.21 MB
• Descargas: 1817

Opinión de la crítica